Returns & Refunds policy

You are entitled to a 30-day refund policy with reasoning.

If the goods were purchased outside of the U.S. & Canada, then the recipient must pay the price of the shipping label.

The deadline for cancelling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

To exercise your right of return, please let us know your decision using a clear statement.

You can inform us of your decision by e-mailing info@cosmicaero.space

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

REQUEST A RETURN

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Conditions for returns:

For the goods to be eligible for a return, please make sure that:

The goods were purchased in the last 30 days
The goods are in the original packaging
The goods were damaged or defective upon delivery

The following goods cannot be returned:

The supply of goods made to your specifications or personalized.
The supply of goods which according to their nature are not suitable to be returned, for example, goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

4852 rue BERTHIAUME ST PIERREFONDS QC H9J 4C3

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We cannot issue a refund without actual receipt of the goods or proof of received return delivery.